Refund policy

Last updated: October 26, 2026

This policy applies to all services sold by MERIDIANS LLC, a Colorado limited liability company, on this website. Our services are digital and custom-made, so refunds depend on how much work has been done when you cancel.

1. Before work starts: full refund

You can cancel any order before work starts and receive a 100% refund, including deposits. Work starts when we confirm the start date in writing after receiving your brief and content.

2. After work starts, before the first delivery

If you cancel after work has started but before the first draft or deliverable is sent:

• Fixed packages: refund of 50% of the price paid.
• Custom projects: the 50% deposit covers the work already done and is not refundable. No balance is charged.

3. After the first delivery

Once a first draft or deliverable has been sent, the work has been performed and no refund is given for that order. You keep the remaining revision rounds included in your package. If you cancel at this stage, we hand over the work completed so far once the order is paid in full.

4. If we cannot deliver

If we are unable to deliver the service as described, for example because we cannot start within 10 business days of receiving your brief, or cannot complete the project for reasons on our side, you receive a full refund of the amounts paid for the undelivered work.

5. SEO audits and banner packs

These are short, fixed-scope services. They are fully refundable before work starts. Once the audit report or the first banner designs have been delivered, they are not refundable.

6. Unresponsive projects

If we do not hear from you for 30 days after a delivery or a request for content, we will send a final reminder. If there is still no response 10 days later, the project is closed and treated under section 2 or 3 above, depending on its stage.

7. How to request a cancellation or refund

Email contact@meridiansllc.com with your order number and the reason for your request. We reply within 24 business hours (Monday to Friday).

Approved refunds are issued to the original payment method within 5 business days. Your bank may take 5–10 more business days to show the credit.

8. Disputes

If you are not satisfied, please contact us before opening a dispute with your bank. Most issues can be fixed with an extra revision or a partial refund, and we answer every request within 2 business days.

9. Contact

MERIDIANS LLC · contact@meridiansllc.com · +1 (806) 902-1601
Registered mailing address: 2020 N Academy Blvd, Ste 261 #4934, Colorado Springs, CO 80909, USA (mailing only). Operated remotely from Béjaïa, Algeria.